Similarly, dispatchers often cannot keep up with call volume, missing calls and trying to make sense of simultaneous radio communications.
Zello sign up drivers#
Poor two-way radio connectivity also leads to similar delays and safety issues when drivers cannot connect to communicate about accidents or on-site hazards. Incoming calls often disappear into a void, with drivers waiting several minutes for a decision from dispatch while the truck is parked and not making money. With legacy push-to-talk communications such as radio, driver-dispatcher communications are unreliable and unsafe. Our new Dispatch Hub feature streamlines and simplifies this entire process.” “Great dispatchers need effective tools to prevent overload, distribute call loads across a team, and ensure drivers are answered quickly- even at the busiest times.
Zello sign up software#
Drivers are primarily occupied with driving and traffic safety, while dispatchers have to track schedules, field customer requests, monitor 3-4 different software platforms, and serve as a lifeline for a fleet of drivers on the road, providing guidance and information to assist them in their mission,” said Bill Moore, CEO of Zello. “The world of drivers and dispatch operators involves a constant state of movement, multi- tasking, and navigating unpredictable situations. And companies operate better: with analytics from Zello on call wait times, consistent problem areas, and real-time map and traffic data, clients can continuously improve their dispatch center performance, achieving cost savings and better ROI in the process. Drivers are safer as a result, receiving fast, reliable, one-on-one replies to their messages so they can focus on the road and the customer. By placing dispatch operators and drivers’ calls in a queue, Dispatch Hub enables a more streamlined, more efficient, and less stressful communication workflow.ĭispatchers can prioritize calls as a team, distribute call load, and focus on one message at a time. Leveraging this, Dispatch Hub enables dispatchers and drivers to communicate in near real-time over long distances, often in dynamic operating environments. Zello replaces a traditional radio with any smartphone or tablet, extending the range to anywhere with Wi-Fi or cellular data service.
Zello announces the launch of Dispatch Hub, a new solution that modernizes dispatcher-driver communications with push-to-talk technology, dispatcher workload sharing, call queuing, location tracking and message replay.Īustin, TX (PRWEB) - Zello, the leading push-to-talk voice messaging service that enables communication and collaboration for workers, teams, and businesses worldwide, today announces the launch of Dispatch Hub, a new solution that modernizes dispatcher-driver communications with push-to-talk technology, dispatcher workload sharing, call queuing, location tracking and message replay.